Jennifer L. of Fontana, CA

called expecting to leave a message on an answering machine but to my surprise an actual live person answered! Omar was extremely nice and VERY PATIENT. I was tending to my cranky baby as I was trying to explain the problem to Omar and schedule a tech to come out. I expected Omar would be irritated as I dropped the phone once, baby grabbed the phone twice and baby cried very loudly here and there throughout the call. I know I was frustrated and I kept apologizing, but Omar assured me he was not phased at all. There weren’t any sighs or any signs of rudeness. Omar kept a very professional composure, even after I called back to rescheduled the service appointment twice. Omar was very understanding that I’m a new Mom and things are crazy! Total Comfort has won my business and referrals with their accommodating employees and family friendly nature!