I’ve had AC problems for a few years and have had other techs out with nothing changing for the better. My wife set an appointment with their guys to come out and take a look at the system at no charge and service it. Matt was the main guy for this and was very thorough and extremely easy going putting my six year old at ease as well as my dog. He explained that the major problem with my system was a lack of flow due to ancient duct work. He offered to have his supervisor come out and give us a no obligation quote and let us know that the Hero program would probably qualify for us but he wasn’t sure on the details so didn’t want to misquote. On Saturday Lance came out and gave us a ton of information and options including how to use the HERO program and its benefits. long story shortened we are taking advantage of the new knowledge and getting some new ducts installed at a reasonable rate.