When I thought needed a new HVAC system I called Total Comfort. I found the office staff to be very friendly and professional. They sent out a technician within hours after I called to determine the problem. After deciding on a new system, the regional rep. was at my house the next day. The very next day, a Saturday, two installers spent the day removing and installing the new system. On Monday another tech. came out to check the installation and verify that everything was working to my satisfaction. This company is truly amazing. They said they would be out to check the furnace portion of the system before winter and again to check the air conditioning portion just before summer.
Recently someone from the office called to schedule the furnace check up and because I was available that day, they said the tech. would be out that A.M. He showed up about 10 minutes early! I thought the check would take about 20 to 30 minutes. After all it is a new system. I would like to compliment the tech., Edward. He was friendly, professional and answered all my questions. He was there about two hours and checked the burners, the inducer draft motor, the gas valve, the gas line pressure, the ignition system, the blower motor and did a safety check. I had a question about the outside heat exchanger on the A/C unit and he checked it and showed me the readings he was getting and explained what they meant. I have never dealt with someone who was so thorough and not in a hurry to get in and get out.
Total Comfort is a Corona based company that has been around a long time and there is a reason for that. They sell only the best equipment and customer satisfaction seems to be high on the priority list. I would definitely recommend them to friends and family.