I called because my AC wasn’t blowing cold anymore and living in an upstairs apartment during summer is no fun without AC. I spoke with Omar in the office and he asked lots of questions to get an idea of my issue before even recommending a tech come to my house. He asked me to check my thermostat and a few other things to make sure it wasn’t something I could take care of without a visit. Turned out I needed a charge for my system and a maintenance and now it blows colder than before. Thanks Omar for being so helpful and having the customer interests in mind and not just the money!